- tutorials
Can’t download files from the platform?
Engracia Villar
- April 29, 2020
- 11:52 am
- 784
- No Comments
If you are having trouble downloading files from the platform, it may be due to the browser settings you are working with.
FIREFOX:
In case you are using Firefox, if you dont succeed downloading a document, a message like this will appear: “Firefox has prevented this site from opening a pop-up window“.
In the same bar on the right, Click on the “options” button and select “always allow pop-up windows from www.gladtolink.com»
After that, you should no longer have problems downloading files from Firefox.
In case this message does not appear, go to “options, privacy and security” or copy this link in your browser «about: preferences # privacy». Look for the section “Block pop-up windows” and click on “exceptions“. In this window add “https://www.gladtolink.com” and click allow.
CHROME:
In case you are browsing Chrome, when you cannot download a document, you may get a “Pop-up blocked” message
Click on the message and select the option “always allow pop-ups from www.gladtolink.com»
Now, you should no longer have problems downloading files from Chrome.
In case this message did not appear, go to “settings, advanced options, content settings, pop-up windows“. Or copy the following address in our browser «chrome: // settings / content / popups». In this window add “https://www.gladtolink.com” in the allow section.
This change has been made in Gladtolink because, previously, if the download failed, the information you had on the screen at that time was lost.
Now, it has been decided to open the downloads in another tab to avoid losing the document you wanted to download in case of a failed download.